AI Policy

PriorityCustomer.ai uses artificial intelligence to help home service contractors run their businesses more efficiently. Our AI systems handle:

• Phone Answering: AI answers calls 24/7, books appointments, and handles customer inquiries in multiple languages
• Collections: Automated follow-up sequences for unpaid invoices via email, SMS, and voice
• Smart Scheduling: AI-assisted appointment booking that considers technician availability and location
• Route Optimization: Intelligent routing to minimize drive time and maximize productivity

We believe AI should augment human capabilities, not replace human judgment. That's why we've built safeguards into every AI feature.

Our most important commitment is giving you control. Exclusive Parallel Mode is our signature feature that ensures you're never out of the loop:

• Real-Time Monitoring: Listen to AI calls as they happen
• Live Transcripts: See exactly what's being said in real-time
• Instant Takeover: Take control of any call with one tap
• Seamless Handoff: Your customer never knows the difference

Unlike other AI phone systems that operate as “black boxes,” PriorityCustomer.ai puts you in the driver's seat. You decide when to let AI handle things and when to step in personally.

We believe customers deserve to know when they're interacting with AI:

• Clear Identification: Our AI identifies itself as an assistant at the beginning of calls when appropriate
• No Deception: We never program our AI to pretend to be human
• Audit Trails: Every AI interaction is logged and accessible in your dashboard
• Call Recordings: All AI calls are recorded and available for your review

You can review any AI interaction at any time through your PriorityCustomer.ai dashboard.

Your data and your customers' data are protected by enterprise-grade security:

• Encryption: All data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Data Isolation: Each business's data is completely isolated from others
• No Data Selling: We never sell your data or your customers' data to third parties
• Minimal Collection: We only collect data necessary to provide our services
• TCPA Compliance: All automated calls and texts comply with Telephone Consumer Protection Act requirements
• Retention Controls: You control how long call recordings and transcripts are retained

For complete details, see our Privacy Policy.

We actively work to ensure our AI systems treat all users and customers fairly:

• Diverse Training Data: Our AI models are trained on diverse datasets to minimize bias
• Regular Audits: We regularly audit AI outputs for signs of bias or unfairness
• Human Review: Flagged interactions are reviewed by our team
• Continuous Improvement: We update our models based on feedback and audit findings
• Multi-Language Support: Equal quality service across all 10+ supported languages

AI technology evolves rapidly, and so do our practices:

• Regular Updates: Our AI models are updated regularly to improve accuracy and capabilities
• Feedback Integration: Customer feedback directly influences AI improvements
• Industry Standards: We follow emerging AI governance standards and best practices
• Policy Updates: This policy is reviewed and updated as our AI capabilities evolve

You maintain full control over AI features in your account:

• Enable/Disable: Turn AI features on or off at any time
• Customization: Configure how AI represents your business (greeting, tone, information shared)
• Data Access: Request a copy of all AI-generated data associated with your account
• Data Deletion: Request deletion of AI interaction data at any time
• Opt-Out: Disable specific AI features while keeping others active

To exercise any of these rights, contact us at support@prioritycustomer.ai.

We're committed to being transparent about our AI practices. If you have questions or concerns:

• Email: support@prioritycustomer.ai
• Phone: (847) 603-4357
• Help Center: Visit our Help Center

Last updated: January 2026