Privacy Policy
Last updated: March 2026
Introduction
Priority Customer, Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use PriorityCustomer.ai.
Information We Collect
Account Information
When you create an account, we collect:
- Business name, address, and contact information
- Your name, email address, and phone number
- Payment information (processed securely by Stripe)
Customer Data
When you use our services, you may provide:
- Customer names, addresses, and contact information
- Job and appointment details
- Invoice and payment records
- Communication records (calls, SMS, emails)
Call Recordings
When AI phone answering is enabled, we record calls for quality assurance and to provide transcripts. Recordings are stored securely and retained for 90 days unless you request longer retention.
How We Use Your Information
- To provide and maintain our services
- To process payments and send invoices
- To send appointment reminders and notifications
- To improve our AI systems and services
- To provide customer support
- To comply with legal obligations
Data Sharing
We do not sell your personal data. We may share data with:
- Service providers (Twilio, Stripe, Google) to operate our platform
- Law enforcement when required by law
Data Security
We implement industry-standard security measures including encryption, access controls, and regular security audits. All data is encrypted in transit and at rest.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data (subject to legal requirements)
- Export your data
- Opt out of marketing communications
Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account deletion, we retain certain data for up to 7 years for legal and tax purposes.
CCPA Compliance
California residents have additional rights under the CCPA, including the right to know what personal information we collect and the right to request deletion.
Changes to This Policy
We may update this policy periodically. We will notify you of significant changes via email or through our platform.
SMS Communications
Types of Messages
When you use our platform, we may send SMS messages to your customers on your behalf, including:
- Appointment confirmations and reminders
- Technician-on-the-way notifications
- Job completion notices
- Invoice and payment reminders
- Two-way support conversations
Consent
SMS messages are only sent to customers who have provided explicit consent via a checkbox at the time of scheduling or account creation. Consent is recorded with a timestamp and source for compliance purposes.
Opt-Out & Help
Recipients may reply STOP to any message to immediately opt out of SMS communications. Opt-out requests are honored immediately and logged. Reply START to re-subscribe or HELP for assistance.
Message Frequency & Rates
Message frequency varies based on service activity with the business. Message and data rates may apply depending on your mobile carrier plan.
Data Handling
Phone numbers collected for SMS communications are not sold or shared for marketing purposes. We use Twilio as our SMS delivery provider.
Contact Us
For privacy-related inquiries, contact us at:
- Email: privacy@prioritycustomer.ai
- Phone: (847) 603-4357
- Address: Chicago, Illinois